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Frequently Asked Questions

 

Q: Does the price include set up and delivery?

 

A: Yes, although additional fees may apply for areas farther out.  Remember prices do not include sales tax.

 

Q: Do you deliver to other cities?

 

A: Sometimes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high.  Please call our office for a current quote.

 

Q: When do you set up?

 

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. We will call the day(typically late afternoon) before to re confirm the reservation and pin point a delivery time.

 

Q: What payments do you take?

 

A: Cash and Credit Cards.  If paying by cash, please have exact change as our drivers do not carry cash. If you can only pay via check please give us a call in advance to discuss.

 

Q: What if we need to cancel?

 

A: Please check out our policies page for details.

 

Q: What surfaces do you set up on?

 

A: We can set up on Grass, dirt, asphalt, and concrete. 

 

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

 

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. unstaking or moving the tent) you will be responsible for all damages up to and including replacement of the tent etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

 

Q: Do you deliver to Parks?

 

A: Yes but upon drop off proof of identification will be required. 

 

Q: How long can we keep the items?

 

A: Our rentals are all day rentals and we typically try to have everything dropped off before noon and pick up around dark or we are flexible to pick up later. Depending on how late your event is, location and weather we sometimes can arrange a next day pick up. Please call to discuss if you have any special requests.

 

Still have a question? Call or Write: info@fiestatimemoonwalks.com or 281-799-2698

 

 

                              Just a Note About Reservations:
We recommend making your reservation as soon as possible to ensure availability. Reservations can be made by via our website, phone, e-mail or text. Should you need to cancel we ask that you do so at your earliest convenience. We typically will text you the afternoon/evening before your party to confirm your reservation. You can cancel with no penalty(minus any deposit) until the items are delivered. Once the items are delivered there will be no refunds given. We hold the right to cancel due to severe weather conditions(including high wind) on the day of party.

 

We are your Cypress, NW Houston Event Rental Specialist

 
           

 



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